Hashcart eCommerce Pvt. Ltd. ("Vedayu", "we", "us", or "our") operates the website vedayulife.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.
1. Information We Collect
We collect the following information when you place an order or contact us:
- Personal Identification: Name, email address, mobile number
- Delivery Information: Shipping address, city, state, pincode
- Order Information: Products ordered, payment method chosen, order value
- Device & Usage Data: IP address, browser type, pages visited, time spent on site (via standard web server logs)
We do not collect or store your payment card details. All payments are processed securely by Razorpay.
2. How We Use Your Information
- To process and fulfill your orders
- To send you order confirmation and shipping updates
- To respond to your queries and provide customer support
- To send you promotional communications (only if you opt in)
- To improve our website and services
- To comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal data. We may share your information with:
- Logistics partners (courier companies) solely for the purpose of delivering your order
- Payment processors (Razorpay) to process transactions securely
- Email service providers (Resend) to deliver transactional emails
- Legal authorities if required by law or court order
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for 7 years for accounting and legal compliance purposes.
5. Cookies
Our website may use essential cookies to ensure the website functions correctly. We do not use third-party advertising or tracking cookies. You can disable cookies through your browser settings; however, some features of the site may not function properly.
6. Security
We implement industry-standard security measures including SSL/TLS encryption for all data transmitted through our website. Payment transactions are processed by Razorpay, which is PCI-DSS compliant.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at hi@vedayulife.com.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact
For any privacy-related queries, please contact:
Hashcart eCommerce Pvt. Ltd.
Email: hi@vedayulife.com
Phone: +91 70707 01956